Moving an organization to a more service oriented company takes management commitment, time, effort and passion. A change of culture will require time and passion. It needs assessments, workshops, activity templates, dash boards to display and communicate the progress. Such a change process needs the involvement of the customers and the suppliers
Examples of practical elements  :
  • Training Landscape
  • Career paths (also for technicians)
  • Portfolio streamlining and roll out
  • Benchmarking
  • Best Practice sharing
  • Customer Events and user groups
  • Newsletters, regularly updated
  • Booklets