After sales services typically generate more than 25% of revenue and more than 50% of the profit. A healthy mix between maintenance services, repair and spare parts, proactive Service Agreements and Value added Services are essential to the success of a company
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To avoid Service business risks requests the implementation of non-financial KPI’s (early indicators) to monitor trends and react early before it has an impact to the financial KPI’s
The base for a company culture are its core values. The best strategy only works if it is supported by a strong corporate culture lived by the whole organization. It’s not the strategy that makes the difference at the end, it’s the culture !